Welcome to Infinix personalized service platform.
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1) Check whether SIM card has been damaged or cancelled; if so, use another sim card.
2) Sim card might not be inserted properly, try to re-insert it and reboot the phone.
3) Check whether the phone is bound with specified service provider; if yes, change to the sim card required.
4) Check whether IMEI number of the phone is legal; if not, visit the local Carlcare to rewrite IMEI.
5) Check whether the network signal circumstance is good or not; if not, try other places with better signal.
6) Visit the nearest Carlcare for further check.
1) Make sure SIM/Skype accounts both have enough balance.
2) Make sure the phone connects to internet sucessfully;
3) Uninstall Skype and install it again when phone has acess to high speed network.
4) If problem remains, visit local Carlcare for further check
1) Make sure SIM account has enough balance.
2) Check whether phone is on 4G only mode: if so, change to other modes.
3) Try to restore factory settings, but remember to take data backup first.
4) Visit the nearest Carlcare for further check.
1) Make sure new contacts are added the following way: Contact--menus--add new contact.
2) Try to reboot the phone or reset to factory settings, but remember to take data backup first;
3) If problem remains, visit local Carlcare for further check.
Copy contacts to SIM card- Insert sim card to the new phones-Copy contacts from sim card to the phone.
Or upload contacts to a third-party app, Google account for example-Use the new phone to log in the third party app-Synchronize contacts to the new phone
1) Reboot the phone
2) Restore factory settings, but remember to back up the important files.
3) If the problem remains, visit local Carlcare for further check.
1) Check whether sim signal is in good condition, try other places with better network.
2) Make sure sim account has enough balance.
3) Check whether you've prohibited some contacts.
4) Check whether the SIM card open the set of dial-up or a special line calls.
5) Try to reset factory settings, but remember to back up the important files.
6) Visit local Carlcare for further check
If the contacts were backed up by phone or any third party apps(like Easy Backup & Restore app) before, it can be restored directly; Otherwise, they cannot be restored.
1）Make sure the phone's under good network signal, try other places with better network.
2) Make sure the SIM has enough balance;
3) Check whether the phone has activated airplane mode by mistake;
4) Reboot the phone or reset to factory settings, but remember to back up the important files.
5) Visit the nearest Carlcare for further check.
1) Make sure phone's under good network signal, try other places with better network.
2) Make sure the SIM account has enough balance.
3) Check whether you've set a blacklist.
4) Update phone system to the latest version, in Settings-About phoen-System update.
5) Visit local Carlcare for further check.
1) Restore factory settings, but remember to back up the important files.
2) Update phone system to the latest version when phone has access to high speed network.
3) If problem remains, visit local Carlcare for further check.
Settings--Audio profiles--General--cancel Vibrate.
Try to reset factory settings first, but remembr to back up the important files. If it doesn't work, visit the nearest Carlcare for further check.
1) Cancel the Airplane mode, try to save contacts again.
2) If still can't save, try to reset factory settings, but remember to back up the important files.
3) If factory reset doesn't work, try to visit the nearest Carlcare for further check.
1) Check whether the network signal is in good condition, try other places with better network.
2) If problem remains, try to visit the nearest Carlcare for further check.
1) .Make sure the phone is not on vibrate or silent mode.
2) .Check whether the volume has been turned on in General mode.
3) .Make sure speaker is still in good condition.
4) .Try to restore factory settings, but remember to back up important files first.
5) If problem remains, try to visit the nearest Carlcare for further check.
Settings--SIM card Management--Data service network--Select SIM card as the default one.
1) Go to Contacts-Settings-Contacts to show, and choose both sim card and phone
2) Check third party apps, make sure contacts in those apps are different from those in your phonebook, that they have different numbers and names.
3) Visit the nearest Carlcare for further check.
If you want to intercept some call or phone number, you have to download a third-party app to intercept , such as Call blacklist or Call Blocker.
1) Try to release phone space by deleting unnecessary apps or files.
2) Move all Contacts from SIM card to phone.
3) Try to update phone system to the latest version
4) If problem remains, try to visit the nearest Carlcare for further check.
1) Try other places with better signal.
2) Check whether phone has been bound with specified service provider, try other sim cards.
3) If problem remains, try to visit local Carlcare for further check.
Menu--Call--Option Key or 3 Dotted lines--Select Call Settings--Voice Call--Other/Additional Settings--Call Waiting;
Check whether you've activated call barring feature or blacklist: Go to "General call settings"--SIM 1/SIM 2--Call barring & select"Cancel All".
If you enable Blacklist feature on a particular number, you will not receive calls from that number.
You might have entered an incorrect PIN code three consecutive times: Contact your service provider for PUK code of the SIM card, use PUK code to unlock the SIM.
1) Check whether SIM card signal is good, try other places with better network
2) Make sure you have sufficient balance
3) Visit the nearest Carlcare for furthe check.
Sometimes the network goes wrong because of the frequent usage, you can:
1) Wait for while and check again.
2) Consult your service provider to see whether it's the problem of your network.
3) Visit local Carlcare for further check
1) Check whether sim card signal is normal and good, and whether data is turned on.
2) Make sure sim account has enough balance
3) Check whether phone has activated MMS
4) Check whether phone number is correct.
5) Visit local Carlcare for further check
1) Make sure sim signla is normal and good
2) Make sure inbox still has engough space
3) Check whether terminal configuration runs well
4) Visit the nearest Carlcare for further check.
1) Make sure sim signal is normal and good
2) Make sure sim account has engough balance
3) Make sure receiver's phone number is correct
4) Reboot the phone or restore factory settings, but remember to take data back up first.
5) If problem remains, try to visit the nearest Carlcare for further check.
Make sure sim account has enough balance or there's a valid wifi, to connect, go to: Settings--WALN--choose the network--connect--enter correct password(for wifi); Or go to Settings--More--Mobile network--Choose the network--connect(for mobile data)
1) Go to other places with better network signal
2) Reboot the phone or reset factory settings, but remember to back up the important files.
3) If still no signal, try to visit local Carlcare for further check
Buy a local Indian SIM card and insert it into the phone. Or consult your service provider to know how to use your sim abroad.
1) Make sure both phone and sim card support 3G, and phone's covered by 3G network first.
2) Set 3G mode: Go to Settings-Cellular networks-Preferred network type-Choose 3G
3) If still can't use 3G, try to visit the nearest Carlcare for further check.
1) Enquire the phone store or refer to product specification
2) To disable 3G, go to: Settings--More--Mobile Network--Cancel 3G.
Yes, go to: Setting--Data usage--choose the operator of your SIM--Set cellular data limit
Pull down the notification bar--close the data.
Open mail app--enter your account and password correctly, then the phone will setup automatically.
1) Make sure sim account has enough balance
2) Make sure phone is on valid data or wifi, and website address is correct
3) If problem remains, try to visit local Carlcare for further check
If can't connect to wifi, pls:
1) Make sure the router works normally, try to reboot or reset the router
2) Make sure phone is close enough to the router to be covered by wifi signal
3) Check whether you've entered the correct password
If can't connect to mobile data, pls:
1) Make sure sim card work normally, sim signal is in good condition
2) Make sure sim card has enough balance
If still can't connect, you can then try to restore factory settings, but remember to take data backup first. If factory reset doesn't work either, pls try to visit local Carlcare for further check. Thank you
1) Make sure phone has access to valid network first.
2) Make sure e-mail account and password are valid
3) Try to restore factory settings, but remember to back up important files first.
4) Try to visit local Carlcare for further check
1) Make sure both phone and sim card support 3G.
2) Make sure phone is currently covered by 3G network, try other place with better network
3) Make sure sim account has enough balance
4) Consult your service provider about it
Consult your service provider directly, go to one of their business hall.
1) Make sure wifi signal is strong and valid, and you entered the correct password.
2) Try to reboot or reset the wifi router, and connect again.
3) Try to reboot your phone and connect again.
4) Try to restore factory settings, but remember to back up important files.
5) Try to visit local Carlcare for further check
1) Make sure phone has connected to strong and valid network.
2) Make sure phone has enough space for downloaded files
3) Make sure you download from reliable sources
4) If still can't download, try to visit local Carlcare for further check
Settings--Wifi--Click the netwrok you choose--view the IP address.
1) Make sure sim card signal is normal and strong
2) Make sure you chose correct APN, check it in Settings-Mobile network
3) Check whether website address is correct
4) Consult your service provider or visit local Carlcare for further check
Make sure it's not the problem of the network first. Try to restore factory settings again, but remember to take data back up first. If it doesn't work, then visit local Carlcare for further check.
Try to reset factory settings, but remember to back up the important files. If it doesn't work, visit local Carlcare for further check
1) Network signal may be weak at your current location, try other places with better network
2) Check with your service provider about it
3) If nothing's wrong with the signal, then try to visit local Carlcare for further check
Consult your servce provider directly
Consult your servce provider directly
1) Contact your service provider to check your mobile data bill
2) Turn off mobile data when not in use
3) Close unnecessary apps running in the background.
Consult your service provider directly
1）Clear cache regularly, to prevent apps in the background from consuming your data unnecessarily.
2) Download apps from reliable sources only, like Play Store.
3) Turn off auto-download of browsers and other apps.
4) Avoid big pictures and videos, set them Wi-Fi only.
5) Turn off mobile data when you don’t need it.
6) Use GSM / 2G when not using intensive internet.
7) Set manual downloads for images / video for various messaging app.
1) Open the bluetooth on both phones
2) Make bluetooth visible to other devices
3) Serach the bluetooth and begin to match and pair.
To unpair, just turn off the bluetooth
1) Make sure phones are connected successfully by bluetooth, and they're close enough to each other
2) Make sure phone still has enough space for the files.
3) Make sure phone supports the format of the files
4) Try to restore factory settings, but remember to back up important files
5) Try to visit local Carlcare for further check.
Make sure the bluetooths are paired in a correct way:
1) Open the both bluetooth on both phones;
2) Set bluetooth visible to other devices
3) Serach other device and begin to match and pair
4) After paired, start sending files.
Make sure the two phones are close enough to each other. If still not working, try to restore factory settings, but remember to back up important files. If problem remains, visit local Carlcare for further check.
1) Close bluetooth, check whether the music/call plays normally. If so, then try to reset factory settings, but remember to back up the important files; Otherwise, the problem may come from the music file/network signal.
2) Try other places with less disturbance to see whether the problem is caused by environment factors.
3) Try to visit local Carlcare for further check
Make sure there is bluetooth equipment around and can be searched; check whether there is another phone or device is serching the bluetooth at the same time. If the above ways cannot solve the problem out, take the phone and go to enquire in the local Carlcare Service Center.
1) Check whether network runs in good condition.
2) Make sure phone has enough space for the downloading, try to delete unnecessary files.
3) Make sure phone has enough Ram for the downloading, try to clear cache before downloading
4) Make sure you download from reliable sources, like Playstore
5) Try to restore factory settings, but remember to take data backup; and then try to download again
6) Try to visit local Carlcare for further check
1) Make sure the app is downloaded from reliable sources, always download from your Play Store.
2) Try to re-download and re-install the app when phone's under strong and stable network.
3) Check whether you missed any new update, or visit the nearest Carl care for software update.
1) Re-download and re-install other version of the app.
2) Make sure you have enough ram when downloading
3) Consult local Carlcare about it
1) Close all unnecessary application running in background.
2) Remove Unused application from phone. Always update application with latest version.
3) Make sure the contact between phone and battery is in good condition.
4) Uninstall application after which phone started giving such symptom.
5) Try to restore factory settings, but remember to back up important files
6) Visit local Carlcare for further check
Generally, apps can be downloaded in your Play Store. And those that come with the phone can also be recovered by resetting factory settings or updating the phone in Carlcare Service Center, but remember to take data backup first.
1) Make sure phone's under strong and stable network
2) Uninstall Whatsapp, re-download and re-install it when phone has access to high speed network.
3) Try to restore factory settings, but remember to back up important files.
4) Try to visit local Carlcare for further check.
Activate Location in notification bar, or go to Settings-Location--Activate GPS.
1) Make sure GPS is on
2) If phone's indoor, try it outdoor
3) Try other places with better network, reboot the phone to try again
4) Try to restore factory settings, but remember to back up important files first
5) Try to visit the nearest Carlcare for further check
1) Try to restore factory settings, but but remember to back up the important files
2) Update phone system to the latest version
3) Try to visit local Carlcare for further check
Make sure there are office reading apps in the phone first and the files formats are correct
Download encrypted apps in Play Store. Like Encrypt File Free.
Generally, if you've restored factory settings, pre-installed apps will be recovered too. If not, you can then download them in Play Store
Check and buy in your play store or other android markets. However, most of the apps are free now.
Settings--Apps--choose required one--uninstall；Or long press the app, and then remove it to the dustbin icon appearing in the top of the screen.
Download offline map when you have access to network
1) Make sure phone has access to strong and stable network first.
2) Make sure the videos are still valid, try other videos.
3) Clear cache and try to play vidoes again.
1) Make sure phone's covered by high speed network first
2) Delete the e-mail account and log in again
Download in your Playstore.
Restore factory settings, but remember to back up the important files. If the problem remains, try to visit local Carlcare for further check
Go to Camera--settings--Restore defaults.
Go to Settings--security--screen lock--imput password and enable.
Settings--Apps--Choose the app needed to be moved--Move to SD card; if there is no option of moving to SD card, then the app cannot be moved
Download Google Play Services App again, in PlayStore or Google official website.
Or try to restore factory settings, but remember to back up the important files.
Maybe the one you're installing is not compatible with your model, try to install other version of avg antivirus app.
The methods are different. In most models, you can long press menu button, or press multitask button to clear
Connect the phone with a computer by data cable, then copy the files to the computer
Generally, you don't have to download a computer driver, it's in the phone already. If it doesn't pop up when you connect your phone to a computer, you can then try other ports, cables or phones of different systems. If all are not working, then you can try to visit the nearest Carlcare for further check.
Maybe the app is too big, and the memory of the phone is not enough: Try to clear cache and clean the memory of phone, then try again.
Download it in your Play Store.
Apps that come with the phone cannot be uninstall. Others can be uninstalled by following steps: Settings--Apps--required app--uninstall. Or you can long press the app, and then remove it to the dustbin icon appearing in the top of the screen.
Install another version of this app. Or try to restore factory settings, but remember to back up the important files, and then in stall it when phone's under strong and stable network
Restore factory settings, but remember to back up the important files.
1) Make sure you set the focus correctly.
2) Check camera lens to see whether it’s dirty, clean it.
3) Check the inside of camera to see whether there’s vapor. Visit the nearest Carlcare to clean it. Take important data backup before you go.
4) Visit the nearest Carlcare for software check.
1) Make sure the game app is compatible with your phone model.
2) Make sure you download the game app from reliable sources, like your Playstore
3) Make sure phone has access to high speed network
4) Download and install other version of the app
1)Make sure the apps haven't forbidden pictures-loading in settings;
2)Make sure network is good enough to load pictures.
Built-in apps cannot be uninstalled.
1) Try to search it in Settings-Apps-All: if it's not there, then try to download again.
2) Try to restore factory settings, but remember to back up the important files
3) Try to visit local Carlcare for further check
1) Check whether apps are downloaded in SD card
2) Check whether phone still has enough space for new apps. Try to release some space and then download again.
Exit the app by pressing the home button directly.
1) Make sure apps are downloaded from reliable sources, like your PlayStore; Try to uninstall the app and re-install again
2) Try to visit local Carlcare for further check
You can set your SD card default storage, go to Settings--Storage and memory--Default write disk--SD card
Release space from phone memory, by deleting unnecessary files and apps; Or try to restore factory settings, but remember to back up important files. If it doesn't work, you can then try to visit local Carlcare for further check.
Reset factory settings, but remember to back up important settings. If the problem still exists, take the phone and go to enquire the local Carlcare Service Center.
Try to insert the SD card, users can download applications which they want from Android Market.
1) Make sure your security system has given Whatsapp the access to your contacts
2) Make sure the person you want to Whatsapp is using Whatsapp too.
Make sure phone has enough memory and running memory too. If it does, then you can try to restore factory settings, but remember to back up the important files. If factory reset doesn't work, then you can try to visit local Carlcare for further check.
Make sure phone has enough power to come on first, try to charge it. If failed, then pls try to visit local Carlcare for further check.
1) Make sure the contact between phone and battery is in good condition.
2) Uninstall application after which phone started giving such symptom.
3) Try to restore factory settings, but remember to back up important files
4) Visit local Carlcare for further check
You can try hard reset, but this will cause phone data loss: Turn off the phone-Press power button and volume down button at the same time for some seconds-Use volume buttons to choose clear eMMC-Press power button
Or you can try to visit local Carlcare for help directly.
If it is the SIM PIN code, enquire your service provider. If it is the phone lock PIN, you can try 1234, 1122, 0000 first. If it doesn't work, you can then try to visit local Carlcare for help directly
1) Release phone memory by deleting unnecessary files and apps;
2) Set the SD card as the default written disk
3) Install a third party application to clean the phone, such as CCleaner.
Phone system and the pre-install apps will take up some of the internal memory.
Reset the font again: Settings--Display--Font size. Then choose the size you like. If problem remains, try to visit local Carlcare for further check
Whether your android system can be updated is decided by whether the new system is released. If it is, then you can update in your Settings-About phone-System update
1) Try to delete unnecessary files /apps and clear cache regularly.
2) Avoid heavy games, videos and constantly long time use.
3）Try to restore factory settings, but remember to back up important files first.
4) update the phone to the latest system verion in Settings-About phone-System update
It is better not to root the phone, since it would weaken the phone and cost its warranty
visit local Carlcare for further check. However, phone will no longer be under warranty once rooted
Reset factory settings, but remember to back up the important files; if it doesn't work, then try to visit local Carlcare for further check
Try to reboot the phone first. If it doesn't work, try to visit local Carlcare for further check
Restore factory settings, but remember to back up the important files. If it doesn't work, try to visit local Carlcare for further check
You can try hard reset, but this will cause phone data loss: Turn off the phone-Press power button and volume down button at the same time for some seconds-Use volume buttons to choose clear eMMC-Press power button
Or you can try to visit local Carlcare for help directly, remember to take data backup first.
1234, 1122 or 0000.
Need to download a third-party software, such as Calls Blacklist.
Reset factory settings, but remember to back up the important files; if it doesn't work, then try to visit local Carlcare for further check
Restore factory settings, but remember to take data backup first; format the SD card, or try other SD cards
You need to download a third-party app to help you set lock screen, such as Lock screen(live wallpaper).
Try to change a theme with different colors
Try to download some anti-virus app; If it doesn't work, you can then try to visit local Carlcare for further check
Go to Settings--Audio profiles--General--cancel Touch sounds.
Visit local Carlcare for further check direcly. However, once phone's rooted, warranty is no more valid
The phone is into testing mode, just reset factory settings, but remember to back up important files first
No, they can't be recovered. Try to visit local Carlcare for further check direcly. However, once phone's rooted, warranty is no more valid
Download the language packs in PalyStore or other Android Market.
Go to Setting--Display--Sleep to reduce background light minutes.
Go to Setting--Sounds¬ifications--General--voice call ringtone--more ringtons--select choice of music.
Visit local Carlcare to rewrite the IMEI
Go to Settings--Wallpaper--choose your preferred picture--save.
Go to Settings--schedule power off and on to see whether you've on it. If so, cancel it, otherwise, try to visit local Carlcare for further check.
Reset factory settings, but remember to back up the important files. If it doesn't work, try to visit local Carlcare for further check
Settings--Backup&reset--Factory data reset--Reset phone.
1. Check the IMEI lable directly 2. Check by inserting*#06#; 3. Check in Settings--About phone
It cannot be changed, but can be checked by inserting *#06#.
1) Make sure the phone has enough power first, and you're not running too many apps in the background when calling.
2) Try to restore factory settings, but remember to back up the important files
3) Visit local Carlcare for further check
ROM cannot be added.
1) Make sure the phone is not in silent mode
2) Go to Settings-Sounds¬ifications-General to see whether you've activated vibrate and ringing
3) Try to restore factory settings, but remember to back up the important files. 4) If problem remains, try to visit local Carlcare for further check
Reset factory settings, but remember to back up the important files. If it doesn't work, try to visit local Carlcare for further check
Download and user other wallpapers; if all not working, try to visit local Carlcare for further check
Try to visit local Carlcare for further check directly
Try to visit local Carlcare for further check directly
Try to on it again after charging. If still can't on, try to visit local Carlcare for further check directly
Reboot the phone; restore factory settings, but remember to back up the important files; If problem remains, try to visit local Carlcare for further check
Make sure phone has enough power and check whether the battery is in good condition. If nothing's wrong with power or battery, then you can try to visit local Carlcare for further check
Refer to the product specification
Go to Settings--Display-Brightness level.
Go toSettings--About phone.
Install the third-party app, such as Microsoft PowerPoint.
Go to Settings--Security--Screen lock.
Go to Settins--Battery, and then choose the powe saving mode.
Go to Settings--Sound¬ification--General--phone ringtone.
Open Calendar app and check
Go to Contact--choose the one you want to send--share--SMS.
Go to Settings--Sounds¬ifications--General--turn off Dial pad touch tones.
1) Update phone system to the latest version
2) Restore factory settings, but remember to back up the important files
3) If problem remains, try to visit local Carlcare for further check
Generally, you can press power button and volume down button at the same time to make screenshot; Or for some models, there's a screenshot option in the notification bar
1) Make sure you've activated auto-rotate first, go to Settings--Display--Auto--rotate screen
2) If you did, but still can't auto-rotate, then try to restore factory settings, but remember to back up important files first. Or try to visit local Carlcare for further check directly
1) Make sure the hotspot signal is valid and strong
2) Make sure your phone is close enough to the hotsopt signal
3) Make sure you entered correct password
4) Try to disconnect and then connect again
Make sure the phone has Tethering&portable hotspot first, go to Settings--Tethering&portable hotspot--wifi hotspot--set up wifi hotspot --set password
Phone shows it because the phone has activated anti-theft before, and you can use the emergency number to unlock it: Insert a sim card, your emergency number will then receive a message containing some codes, which you can use to unlock your phone. If you can't remember your emergency number either, you can try to visit local Carlcare for help
1) Try to update phone system to the latest version first.
2) Try to reset factory settings, but remember to back up the important files
3) Try to visit local Carlcare for further check
Try to format SD card. If it doesn't work, try to visit local Carlcare directly
1) Try to reset factory settings, but remember to back up the important files
2) Try to visit local Carlcare for further check
1) Make sure phone has enough space and has access to strong and stable network
2) Try to reset factory settings, but remember to back up the important files
3) Try to visit local Carlcare for further check
To add: Go to Settings--Accounts--Add Account, add an account, such as Google/Facebook/Exchange;
To remove: Go to Settings-Accounts, select account that you need to remove--Option--Remove account.
1) Phone not responding;
2) Phone automatically Restarting;
3) Erratic behavior of phone;
4) Battery backup or charging issues;
5) Apps not working;
6) Deleted any pre-installed apps by mistake;
7) Erased customer data & settings;
8) To remove a account.
1) Use the USB cable to connect your phone to your PC;
2) Go to phone Settings--Wireless& Network--More--Tethering & Portable Hotspot--Select USB tethering;
3) After driver installed, your phone will be connected to the Internet automatically.
1) Use the USB cable to connect your phone to your PC;
2) Select USB Storage and then continue;
3) After driver installed, your phone can be used as mass storage
Go to Setting--More--Cellular networks; and select mode as per your need from GSM/WCDMA (Auto mode)/WCDMA only/GSM Only.
1) Clear cache regularly
2) Turn off not in use application like Wi-Fi, Location, High brightness display.
3) Avoid using phone while charging.
4) Use power saving mode for normal usage time.
5) Use phone in GSM mode while traveling or when not using exclusively on internet.
6) High graphic game / live wallpaper / auto sync in mail cause high battery consumption.
Visit local Carlcare for further check directly
Visit local Carlcare for further check directly
1) Make sure you're using the original charger, try other original charger to see whether problem comes from your charger
2) Check your charging port to see whether it's get stuck by dirt or other foreign objectives
3) If nothing's wrong with the charging or the port, then try to visit local Carlcare for further check.
Visit local Carlcare for further check immediately
1) Try to reboot the phone
2) Try to reset factory settings, but remember to back up the important files
3) Try to visit local Carlcare for further check
Make sure phone has LED notification function for unread messages and missed calls, most of phones have cancelled this function. If it does, but not functioning, you can then try to reboot your phone, restore factory settings, but remember to take data backup first. If it doesn't work, then you can try to visit local Carlcare for further check
Try to dial a call, and during this process, increase your volume. If it doesn't work, you can try to visit local Carlcare for further check
restore factory settings, but remember to take data backup first. If it doesn't work, then you can try to visit local Carlcare for further check
Visit local Carlcare for further check
Refer to product specification.
1) Make sure you're using the original charger, try other original charger to see whether problem comes from your charger
2) Check your charging port to see whether it's get stuck by dirt or other foreign objectives
3) If nothing's wrong with the charging or the port, then try to visit local Carlcare for further check.
Visit local Carlcare for further check
Check whether the touch screen is dirty or try to remove your screen protector. If it doesn't work, then try to visit local Carlcare for further check
1) Check whether the proximity sensor was blocked by dirt, clean the whole screen
2) Try to remove your screen protector
3) If it's not dirt or screen protector, then try to visit local Carlcare for further check
Visit local Carlcare for help directly
Maybe the auto-focusing delay the process, you can try a manual focusing
1) Avoid overcharging or overusing the phone.
2) Avoid using the phone when charging.
3) Avoid using the phone at high/extreme low temperature
4) Avoid always leaving your phone in low electricity condition
5) Always use the original charger.
Reboot the phone or reset factory settings, but remember to back up the important files. If problem remains, try to visit local Carlcare for further check
Make sure the hands free is good. unplug the earphone and then plug again, and try other earphones. If it's sure the problem of your phone, then try to visit local Carlcare for further check
Try to reset factory setting, but remember to back up the important files; if it doesn't work, visit local Carlcare for further check
It cannot be recovered
1) Make sure you've on flashlight when taking pictures
2) Make sure flashlight is not occupied by other apps, try to clear cache or reboot the phone.
3) Try to restore factory settings, but remember to back up important files
4) If still no flashlight, then try to visit local Carlcare for further check
1) Make sure phone has enough power to come on, try to charge it
2) Check whether there's dirt or other foreign objectives in the charging port
3) Try to visit local Carlcare for further check.
1) Make sure you're using the original charger, try other original chargers to see whether problem comes from the charger
2) Clean the charging port
3) Try to visit local Carlcare for further check
1) Consult local Carlcare Service Center directly for the details.
Carlcare Service Center will judge whether it's still under warranty
Vist local Carlcare Service Center directly for software update, we don't offer software package.
Enquire local Carlcare or phone/accessory stores
Generally, you need to carry your phone box and the invoice
If the phone has installed security apps and activated anti-theft function, then you can try to track it back using the anti-theft methods. Carlcare Service Center is unable track lost phones
Generally, phones cannot be swapped in Carlcare Service Center.
Refer to the working time information in the Carlcare app in your phone
Refer to the latest contact information in the Carlcare app in your phone
1）check the warranty label;
2）Enquire local Carlcare directly
Go to enquire local retailers/phone stores
Generally, sales package box contains charger, data cable, battery, manual(or digital manual) and earphone. For more specific models, refer to product specification or local phone stores
The accessories and spare parts are imported from original manufactures, they're of high quality. For more details, consult local Carlcare directly
No need to download, there's paper or digital mannuel comes with the phone
There is no Waterproof so far
Refer to product specification
Consult local agent directly
4G phone operating frequency is very high, the transmitting power is very small, it will not pose radiation on the human body
Go to: gc.carlcare.com and enter your IMEI&VC, Or sign up with Carlcare app to check. Dial *#06# to check IMEI and find VC number by removing the battery