Privacy Policy

I. How We Collect and Use Your Personal Information

INFINIX firmly believes that the fundamental privacy rights should not differ depending on where you live in the world. Any information relating to an identified or identifiable individual, in particular by reference to the individual's name, identification number, location data, and online identifier or to one or more factors specific to the physical, physiological, genetic, mental of that natural person will be treated as "Personal Information" by INFINIX, regardless of where such natural person lives.

We only collect the information that is necessary for specified, concrete, explicit and legitimate purposes and will ensure that the information is not further processed in a manner that is incompatible with those purposes. You have the right to choose whether or not to provide the personal information when you use INFINIX products or services or when we have requested. You are not required to provide your personal information to INFINIX, but in some cases, if you choose not to do so, we will not be able to provide you with related products or services, nor will we be able to respond or resolve the problems you've encountered. We will collect and use your personal information only for the purposes described in this Policy. The following describes your personal information that we collect:

1. Personal information we collect

1.1 Information you provide directly to us

In order to enable you to access our product features and services, we will ask you to provide necessary personal information. The following are some examples:

1. Account information. When you register for INFINIX products or services, such as creating an APP account, participating in community forum interactions, you may need to provide: your phone number, name, nickname, profile picture, date of birth, nationality, age, email address, photos, the city where you are located and other needed information depending on the features of different products or services; In order to log in to the relevant system more conveniently, such as using face recognition or fingerprint unlocking for quick login, you may need to provide the corresponding facial or fingerprint biometric information
2. Order information. When you purchase our products or services online or offline, in order to ensure that the products or services can be provided to you accurately in a timely manner, we may ask you to provide information such as the recipient's name, account information, ID number, phone number, zip code, shipping and billing address, and credit card information to process your order
3. After-sales information. When you need us to provide after-sales service or customer support or hope that we solve the problem you encountered when using the products or services, you may need to provide information such as your name, phone number, device information, shipping and billing address, problem descriptions when filling out the warranty card / electronic warranty card or giving feedback on the problem;
4. Other information you provide to us. For example, when you participate in our promotional activities such as sweepstakes, prize quiz and fan trial research, you may need to provide your nickname, profile picture, name, phone number and other needed information according to different scenarios.